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Grandpa's Refund Policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund. In the unlikely event that your order arrives damaged, please contact us immediately so that we can arrange a replacement. For insurance purposes, we will also need to have photographic evidence of the damage to the product. There is no return for commissioned work.
Refund requirements
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The following criteria must be met to qualify for a refund:
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Product is defective because of damage on delivery.
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Product must be repackaged in such a way that it will not be damaged during transit and wrapped with ‘fragile’ tape or messaging.
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
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Shipping items
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In order to return an order, you must contact us first.
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Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.
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You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
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Contacting us
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If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on August 21, 2021